Travexplora has such confidence in its partners that if you are not provided with the service you booked, you can claim your money back and we WILL give it back 100%.
Our offers are described with great detail on the website and you will obtain a written copy of your itinerary for your reference and proof of purchase. Should any part of your trip not be delivered correctly (from pick up to drop off) all you have to do is let us know what happened so we can quickly investigate and provide your full refund accordingly.
Please bear in mind that we will need to corroborate any information you provide us directly with our partner. This may take some time depending on the time of day and day of the week you contact us. Regardless of the time needed to complete our investigation, you will always be provided your full refund if we find that our partner failed to provide you with the correct service or itinerary.
Please use the following form to initiate a refund request.
